Commuter Club – Online User Manual
For Commuters

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Help Topics

Creating and Accessing Your Profile

Registering for Commuter Club

Logging In

Editing Your Profile

Getting Commute Help

Printing an Emergency Ride Home Voucher

Using Ridematch

Finding a Vanpool

Downloading Commuter Coupons

Purchasing Shuttle Tickets (North Natomas users only)

Keeping a Trip Diary & Winning Prizes

Keeping a Trip Diary

Reviewing Diary Entries

Earning Credits

Entering the Prize Raffle

Winning the Prize Raffle

Becoming Part of the Commuter Club Community

Registering for Special Events

Subscribing/Unsubscribing from Email Communications

Joining/Leaving the Bicycle User Group

Getting Help

Contacting Your Commute Coordinator

Contacting Technical Support


Getting Commute Help

Commuter Club was designed to provide tools that make your commute more pleasurable, more productive, less stressful, and less expensive. Alternative commute modes are a great start, as well as being keys to relieving traffic congestion and improving air quality in this region. The following features of Commuter Club will help you transition to some great alternatives to driving alone.

Using Ridematch

The Commuter Club Ridematch System helps you connect with others who live and work near you who are interested in carpooling to work.

Joining the Ridematch System

  1. Click the My Profile link in the upper right corner of the screen.

  2. At the top of this form you will see a section for Ridematch Preferences. To participate in Ridematch, make sure the checkbox is ticked "on." Next, select a screen name that you will be identified by (this defaults to your first name, but can be changed for privacy reasons) and enter any relevant notes about yourself and your commute that will help others determine if you are a good match.

  3. Next, check that your home and work markers are correct by clicking the blue link that says "To view or change your home and work markers on the map, click here." A map will pop up displaying the current locations of your home and work markers. If you wish to change them, you can drag them to their correct locations. Note that on the Ridematch map that others will see, the zoom level is limited so that your exact house location cannot be determined.

    If you are unemployed or retired but still wish to participate in Ridematch simply move the My Work marker to your planned destination.
    Note that these are the locations others will see when they look for Ridematches.

    When finished, click "Update my profile with these locations."

  4. Be sure to click the Save Changes button at the bottom of the Profile form to save your new preferences.

Looking for Matches

  1. Click the "Find a Ride" button in the navigation bar.

  2. A Google map should appear with your home and work locations marked on it. If you can't see your home and work markers, try zooming out. If you still can't see them, click the link above the map that says "If you cannot see both your Home & Work Markers, or want to change them, click here" or see the section above on how to join the Ridematch System.
  3. If you initially don't see any other users' markers on the map, try dragging the Ridematch Radius slider to 4 (miles). This widens the radius that the system will look for users who live/work near you.
  4. If you still don't see any other markers, try selecting "Near Home Only" or "Near Work Only" to widen the pool of potential matches.
  5. Next, click the Show Ridematch Routes button. This will connect the workplace (red) markers to the corresponding users' home (green) markers using Google's suggest driving directions. (Actual routes may vary.)
  6. Use the standard Google map functions for zooming, scrolling, or dragging the map to help you find markers and determine their real-life locations. Note: For privacy reasons, the zoom level is limited to level 4.
  7. Click on any green marker to view details on that user. The selected user's route will turn red and their workplace marker will enlarge and turn yellow.

Contacting a Ridematch User

  1. If you find someone you think may be a match, click their marker and then click the Contact This User button in the bubble that appears.

  2. Type your message in the pop-up window that appears. The message will be emailed to the user who posted the listing.
    You will not be able to see this person's email address unless they choose to email you back. To prevent abuse, all initial communications sent via the Ridematch System are tracked and monitored by Administrators.
  3. Conduct any further communication via your regular email accounts.
    Any communication beyond the initial contact via the website is at your own risk. Please be careful when giving out personal information.

Removing Yourself from the Ridematch System

  1. Click the My Profile link in the upper right corner of the screen.

  2. At the top of this form you will see a section for Ridematch Preferences. Uncheck the box labelled "Include me in the Ridematch database tool."
  3. Click the Save Changes button at the bottom of the Profile form.