Commuter Club – Online User Manual
For Commuters

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Help Topics

Creating and Accessing Your Profile

Registering for Commuter Club

Logging In

Editing Your Profile

Getting Commute Help

Printing an Emergency Ride Home Voucher

Using Ridematch

Finding a Vanpool

Downloading Commuter Coupons

Purchasing Shuttle Tickets (North Natomas users only)

Keeping a Trip Diary & Winning Prizes

Keeping a Trip Diary

Reviewing Diary Entries

Earning Credits

Entering the Prize Raffle

Winning the Prize Raffle

Becoming Part of the Commuter Club Community

Registering for Special Events

Subscribing/Unsubscribing from Email Communications

Joining/Leaving the Bicycle User Group

Getting Help

Contacting Your Commute Coordinator

Contacting Technical Support

 

Getting Commute Help

Commuter Club was designed to provide tools that make your commute more pleasurable, more productive, less stressful, and less expensive. Alternative commute modes are a great start, as well as being keys to relieving traffic congestion and improving air quality in this region. The following features of Commuter Club will help you transition to some great alternatives to driving alone.

Finding a Vanpool

A vanpool consists of 5 or more people who share a commute in a company or third party-provided van. Insurance, maintenance, and sometimes fuel is provided at a fixed monthly cost for each rider. Vanpools may be subsidized by SACOG or your local TMA, offering even greater savings to commuters who choose to vanpool. Commuter Club provides regional vanpool listings and allows vanpoolers to post listings when seats become available.

Search Vanpool Listings

Vanpool listings are integrated with the Ridematch Board, allowing you to search by zip code, commute corridor, work times, etc. Click here for instructions on how to search for listings on the Ridematch Board.

Browsing Vanpool Listings

  1. Click the "Vanpool" button in the navigation bar.
  2. Look for a listing which matches your destination and area of origin.
    Listings are sorted by their area of origin's zip code. Click the column headers to sort by the other fields.

  3. Click on a destination name to view the details of the vanpool, including departure and arrival times, route description, number of seats, and contact person.

Contacting a Vanpool

  1. If you find a vanpool with available seats that you think may be a match, click the button next to the contact person's name which reads "Contact."
  2. Type your message in the pop-up window that appears. The message will be emailed to the user who posted the listing.
    You will not be able to see this person's email address unless they choose to email you back. To prevent abuse, all initial communication sent via the Vanpool Listings function is tracked in a database and monitored by Administrators.
  3. Conduct any further communication via your regular email accounts or by telephone.

Creating Your Own Vanpool Listing

  1. Click the "Vanpool" button in the navigation bar.
  2. Click the "Submit a Vanpool" button.
  3. Fill out the listing form that appears, and click Submit.
  4. Review your listing by viewing it on the Vanpool page.

Editing Your Vanpool Listing

  1. Click the "Vanpool" button in the navigation bar.
  2. Find your vanpool in the list and click on the destination name to view details.
  3. Click the "Edit Listing" button.
  4. A form similar to the one you created your listing with will appear. Update any information you wish to change, and click Save Changes.
  5. Review your changes by viewing your listing on the Vanpool page.

Removing Your Vanpool Listing

  1. Click the "Vanpool" button in the navigation bar.
  2. Find your vanpool in the list and click on the destination name to view details.
  3. Click the "Remove Listing" button.
  4. Confirm your request by clicking the "Remove" button in the pop-up window that appears.
    If your browser blocks pop-ups, you may need to disable that feature, or set it to allow pop-ups only for this site.